Consumer Product Testing Focused Quality
With our focus on transparency and ethical practices, we developed a completely custom tailored Quality Management System (QMS) from the ground up. Our QMS is a hybrid of Good Clinical Practices (GCP), Good Manufacturing Practices (GMP), and Good Laboratory Practices (GLP) where applicable, which effectively allows us to straddle the realm between manufacturing and product compliance.
GMP, GCP, GLP, ISO 9001:2015 Hybrid Quality Management
Our studies are focused primarily on ICH GCP Guidelines, with a secondary lens on FDA GMP (as a result of our Registration), and tertiary GLP applications that focus on sample handling and environmental control.
Validated Claim Support is ISO 9001:2015 Certified with TUV Rheinland as of December, 2025.
At Validated Claim Support (VCS), our mission is to be the leading provider of clinical testing services in the skincare and cosmetic product efficacy sector. We are committed to delivering the highest quality services that meet and exceed the expectations of our clients, while ensuring compliance with GCP, ISO 9001, and FDA regulations.
Our Commitment to Quality
- Personalized Service: We pride ourselves on offering a unique and highly personalized strategy for clinical testing. Our experienced team leverages their extensive knowledge in skincare trials and cosmetic product efficacy to tailor our services to the specific needs of each client.
- Efficiency and Accountability: VCS provides efficient and accountable services. We continuously strive to improve our processes to deliver timely and reliable results, ensuring that our clients receive the highest value at an affordable price.
- Client Satisfaction: We understand the critical importance of claim support in the skincare and cosmetic industries. Our goal is to foster long-term partnerships with our clients by consistently meeting their requirements and enhancing their satisfaction through personalized service and communication.
- Compliance and Integrity: We adhere to the highest standards of quality and regulatory compliance. Our commitment to GCP, ISO 9001, and FDA regulations ensures that all our clinical studies are conducted ethically, accurately, and transparently.
- Continuous Improvement: At VCS we are committed to continuous improvement. We regularly review and refine our quality management system to enhance our services, processes, and performance based on internal and external inputs. Feedback from our clients and team members is integral to our improvement efforts.
Our Quality Objectives
- Deliver high-quality, reliable clinical testing services that support our clients’ claims and enhance their products' market credibility.
- Ensure all clinical studies are conducted in compliance with GCP, ISO 9001, and FDA (including but not limited to 21 CFR Part 11) regulations.
- Maintain a high level of client satisfaction by providing personalized, efficient, and accountable services.
- Foster a culture of continuous improvement encouraging innovation and excellence in all aspects of our operations.
FDA Registered, and Inspected
VCS registered with the FDA as an Analytical Testing laboratory prior to opening our doors in July 2019. We completed our first multi-day site inspection August 24th, 2020 and we’re proud to note that we had no major findings of any kind.
In the competitive laboratory space, it is actually a choice to register with the FDA in the cosmetic/skincare area. Due to our commitment to excellence we don’t believe it was an option.
As a registered laboratory, we are capable of handling drug related claims and clinical studies alongside basic skincare, haircare, and beauty products. Our site is officially listed as a Current Drug Establishment Current Registration Site on the FDA’s database, which is accessible here: https://www.accessdata.fda.gov/scripts/cder/drls/default.cfm
VCS is Certified to ISO 9001-2015 by TUV Rheinland of North America
Training in Skincare Clinical Research
Our continuous improvement policy relies heavily on employee and management training. Of primary concern are Good Clinical Practices certifications, HIPAA training, and data protection/privacy training for all employees across the organization.
Our training records are available upon request, and we strive to ensure that we meet and exceed clients’ expectations.
Quality Control and Validation in Claim Support
Because VCS was founded and developed from the ground up, we were able to take a unique approach to our quality system. All of our current documentation is digitally stored in a secure, 2 factor protected cloud based system controlled through Microsoft’s security suite.
Accordingly, all of our Standard Operating Procedures (SOPs) are available digitally through encrypted email transmission upon sponsor request.
Our SOPs are reviewed annually or more frequently as needed, and all controlled versions are restricted based on user level access.
Ethical And Accurate Quality Assurance. . . Every Time
Our Quality Team is involved with the study design process from concept through completion. Aside from standard documentation control, pre-study meetings include quality management team members, and secondary controls are implemented spot checking the data collection of study processes such as Informed Consent and Protocol Development.
Consumer Product Safety and Privacy Protection
Quality Management goes hand in hand with Data Protection and Privacy. Our Panelists are instrumental to our ability to operate in the clinical realm, and our training ensures that their personal information is private and confidential.
With the help of our RealTime Clinical Trial Management System and our training processes, you can rest assured that all data and our panelists are well guarded, safe, and secure.
Consumer Product Safety and Privacy Protection
Quality Management goes hand in hand with Data Protection and Privacy. Our Panelists are instrumental to our ability to operate in the clinical realm, and our training ensures that their personal information is private and confidential.
With the help of our RealTime Clinical Trial Management System and our training processes, you can rest assured that all data and our panelists are well guarded, safe, and secure.
Before & After Photography
Clinically Validated, High Resolution Before and After Images and Analysis Over Time. Validated Claim Support offers cutting-edge, high-resolution photography to help document product efficacy over a given treatment timeline or product usage cycle.
About Validated Claim Support
Validated Claim Support’s experienced clinical testing team has pooled their vast claim support knowledge in the skincare trials and cosmetic product efficacy space to develop a unique and highly personalized strategy. We provide a distinctive service category that is particularly hard to find: highly personalized efficient service and accountability at an affordable price.
